Exchanges and returns

M. Guimarães Novais & Maia, Lda, with its head office at Rua do Almada, 248, legal person no. 501057943, registered at the Commercial Registry Office of Porto – 2nd Section, with a share capital of €100,000.00, seeks to ensure the best shopping experience for its Customers.

1. Right of withdrawal (distance purchases)

Under the terms of Decree-Law no. 24/2014the Customer has a period of 14 days after receipt of the order to withdraw from the contract, without having to give any reason.

The period shall run from the day on which the Customer, or a third party indicated by the Customer (except the carrier), acquires physical possession of the goods.

To exercise this right, the Customer must communicate their decision to:

info@mgnm.pt
+351 222 007 799

2. Return conditions

The Customer must return the goods within a maximum of 14 days of the notice of termination.

The goods must be returned:

• In good condition
• In original packaging, with all components and accessories
• Whenever possible, in the packaging used for shipping

The Customer shall be liable for any depreciation of the goods resulting from handling that exceeds what is necessary to verify their nature, characteristics and functioning.

3. Return costs

Unless otherwise stated, the direct costs of return shall be borne by the Customer.

M. Guimarães Novais & Maia, Lda is not obliged to reimburse additional delivery costs when the Customer has chosen a more expensive method than the standard option provided.

4. Refunds

In the event of a valid return, a refund will be made of all payments received, including standard delivery costs (where applicable), within a maximum of 14 days from the date on which M. Guimarães Novais & Maia, Lda is informed of the resolution decision.

The refund can be withheld up to:

• Receipt of the returned goods; or
• Proof of shipment

The refund will be made by the same means of payment used in the initial transaction, unless expressly agreed otherwise.

5. Defective or non-conforming products

Under the terms of Decree-Law no. 84/2021the Customer has the right to have the goods restored to conformity by:

• Repairs
• Replacement
• Price reduction
• Termination of contract

If the product is defective, the Customer should contact Customer Service for instructions on how to proceed.

6. Transport damage

Upon delivery, the Customer must check the condition of the packaging and the product.

If there is visible damage:

• You must refuse delivery; or
• Register the incident with the carrier

Signing the waybill is without prejudice to the consumer’s legal rights.

7. Exclusions to the right of withdrawal

Under the terms of the applicable legislation, the right of withdrawal does not apply, in particular, to:

• Customized or tailor-made products
• Products ordered specifically at the Customer’s request
• Products that, by their nature, cannot be returned for hygiene reasons after opening

These situations will be duly identified on the product page.

8. How to start a return

To start the return or exchange process, the Customer must contact us beforehand:

info@mgnm.pt
+351 222 007 799

All the necessary instructions will be provided.

9. Recommendations

M. Guimarães Novais & Maia, Lda recommends:

• Confirm product characteristics before purchase
• Check the order carefully on receipt
• Keep the original packaging for the duration of the settlement period